Refund Policy
Last updated: 17 September 2026
Every FlexGuard order carries a 60-day money-back guarantee from the purchase date. Start a claim by emailing support@flexsguard.com with your order number.
The window
Sixty days, running from the day you paid rather than the day the parcel landed — your order confirmation email carries the exact date. Inside that window, dissatisfaction of any kind entitles you to the purchase price back.
Sixty days is enough to build the daily habit and judge whether it fits your routine. It is not enough to reach the far end of the 60 to 90 day period this category is normally judged over, which is worth planning around rather than discovering.
Claiming it, in four steps
- Email support@flexsguard.com inside your window, with the order number and the email address used at checkout.
- Wait for the return authorisation and the address to post to. Parcels that arrive unannounced are genuinely difficult to match to an order, so please do not send anything before you have it.
- Post the bottles back — full, part-used or empty, it makes no difference. Use a tracked service and keep the receipt until the money lands.
- The refund is issued to your original payment method, normally within 5 business days of the return arriving with us.
What is returned to you
| Item | Refundable? |
|---|---|
| Purchase price of the product | Yes, in full |
| Shipping and handling paid at checkout | No |
| Postage you pay to send the bottles back | No |
How long the money takes
Issued within 5 business days of the return reaching us, after which it follows your bank's own timetable — usually another 3 to 10 business days, occasionally longer on an international card. If a fortnight passes with nothing showing, tell us and we will give you the transaction reference to hand them.
Timing your decision
Day 50 leaves a clear ten days to act while the option is still open, instead of realising on day 63 that it has closed. If you bought the six-bottle package the same date applies — the guarantee runs on the purchase, not on the supply.
If the order itself went wrong
Damaged or incorrect on arrival: email a photograph within 7 days and we replace or refund in full, shipping included, with nothing to return.
Tracking says delivered but nothing came: check with neighbours and your local depot first, which resolves it more often than not. Failing that, write to us and we open an investigation with the carrier.
Where the guarantee does not reach
- Requests made more than 60 days after the purchase date.
- Bottles bought on Amazon, eBay or any other marketplace rather than the official checkout — those sellers cannot honour this guarantee and their own policy applies.
- Returns posted without an authorisation, which we may be unable to identify or credit.
Cancelling before dispatch
Email as quickly as you can. Orders enter the fulfilment queue within hours, but anything not yet shipped is cancelled and refunded in full, shipping included.
Contact
support@flexsguard.com · FlexGuard Customer Care, 8 The Green, Suite 12470, Dover, DE 19901, United States. Answered inside one business day, Monday to Friday.